Help Topics

See our FAQ section in our MailBul blog >>

ВИДЕО "Kак да работим с MailBul" >> (in Bulgarian only)

• • General Info

  • What tracking and sending domains actually are?

    TRACKING DOMAINS: If you have MailBul installed on email.a.com and you send campaigns, all your url links will start with...

  • Process regular campaigns and autoresponders separately

    By default, MailBul will process both, regular campaigns and autoresponders in the same time. This is good for small installations...

  • Embed XML(RSS) feeds into your campaign

    MailBul can embed XML(RSS) feeds into you campaigns easily. In order to take advantage of...

  • Embed JSON feeds into your campaign

    Starting with MailBul 1.3 you can embed JSON feeds into you campaigns easily. In order to take advantage of...

  • ElasticEmail notifications setup

    In order for MailBul to be able to properly handle bounces/complains for ElasticEmail delivery servers, you need to edit your...

  • Correct CSV file format for import

    When importing subscribers into MailBul, you can do it from text files, csv files or external sql database. If you...

  • My email templates are broken after upload/update, what can i do?

    You can try to open the file: apps/common/config/main.php and look for: // use tidy for templates parsing 'email.templates.tidy.enabled' => true,...

  • Where do i find my subscription form?

    In order to find your list subscription form, you have to navigate to your customer area, then from the left...

  • Why do i get “[Message clipped]” when viewing the campaign email?

    This happens because of your browser extensions usually. One of the extensions, maybe a form fill extension, will add garbage...

  • How can i add custom fields for my forms?

    Each list has it’s own custom fields and in order to add new fields to it, you have to login...

  • My Autoresponders don’t send.

    Most likely the reason for this is the number of campaigns at once from Backend > Settings > Cron, so...

  • How blacklist monitors work?

    Blacklist monitors exists in order to automate the process of removing legit emails that were added into the global blacklist....

  • Sparkpost sub-accounts!

    When creating a delivery server of type SparkPost web api in MailBul, you do it by generating an API key for...

  • Where is my subscription page?

    In MailBul, each email list has it’s own pages that you can edit and customize according to what your list...

  • How do i edit the email list pages (subscribe, unsubscribe, profile page, etc)?

    When we talk about list pages, we are talking about pages like Subscribe, Unsubscribe, Profile page, etc, basically, all the...

  • Redirect the subscriber to a custom thank you page after subscribe.

    In order to redirect the subscriber to another page than the default one from MailBul after he subscribes, you have...

  • How do i see what email a subscriber received after the campaign has been sent?

    If you go to your campaign overview, clicking on the number of recipients will redirect you to the subscribers that...

  • Why my campaign comes from a wrong email address?

    By default, MailBul does not allow FROM spoofing, that is, it does not allow you to send email from an...

  • I am receiving unsolicited emails from MailBul!

    Here at MailBul, we send emails rarely and always only to our own customers that bought MailBul and opted-in for...

  • Timewarp

    Timewarp is a feature that schedules email campaigns based on each individual subscriber’s time zone, so subscribers receive your scheduled...

  • Email Box Monitors

    An email box monitor is simply an imap/pop3 account, just like a bounce or feedback loop server, where MailBul will...

  • Recurring Campaigns

    One great feature of MailBul is recurring campaigns, which means you can set it in a way that every 10th...

  • Where do i find my API info?

    In order to integrate MailBul with 3rd-party apps or any custom apps, you can use it’s powerful API for which...

  • MailBul and GDPR

    GDPR comes into effect starting 25th of May 2018 and you should be prepared for it. We don’t provide legal...

  • MailBul generates DKIM keys that are too long, what can i do ?

    By default, MailBul’s DKIM key size is 2048 bit which should be supported by all DNS platforms and you should...

  • Campaign webhooks

    MailBul has the ability to send webhook requests when a campaign is opened and/or when a...
• • Common Issues

  • How do i import subscribers

    This is a common question and even though the answer is very very simple, for a reason or another, seems...

  • When using WEB API delivery servers, bounce processing doesn’t work.

    If you are using the web api implementation for Amazon SES / Mandrill / Mailgun / etc and you find...

    • Delivery servers

      Delivery servers are needed in order to send out all the emails from the application. Even if it’s about sending...

    • Bounce servers

      You like it or not, when you start sending emails, not all your addresses will be valid and when sending...

    • Feedback loop servers

      Every time when the Spam button is pressed by one of your subscribers, the email provider the subscriber belongs to,...

    • Create your first email list

      In order to start sending email campaign, you should start by creating your first email list. Your email list identifies...

    • Add subscribers to your email list

      Once your email list is created, next step is to start importing your subscribers into the list. In order to do...

    • Send a campaign

      Finally, after your list is created and you have added your subscribers into it, it’s time to create your first campaign....
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